First Impressions – Delivering Front of House Excellence
Advanced Workplace Solutions in partnership with KWETB are offering a free half day CPD Certified course for receptionists and front of house staff in Naas on March 10th @9.30am.
Benefits of Attending
This course will help participants to:
- Recognise the benefits of excellent front-of-house service and how essential it is to the reputation and success of the organisation
- Establish the characteristics of front-of-house professionals and the importance of working as a team to project the right image at all times
- Identify any gaps between current service provision and World Class Front-of-House Service including future learning needs
- Create a personal action plan with measurable objectives for application back in the workplace.
Course Content
- The importance of Front of House staff to the organisation
- Communications – The welcome process
- Service Standards – delivering a world class service
- Customer satisfaction – understanding who your customers are
- Managing visitor’s expectations
- Dealing with difficult situations
- Managing your time effectively
- Confidence – how to feel confident and act assertive
- Controlling the workspace through Risk Assessments
Contact us on 0877410635 or info@advancedworkplacesolutions.ie for details. Places limited