Description
We are currently looking to grow our support team in Naas, Co Kildare and are recruiting for a Level 2 Support Engineer. If you’re looking for a new challenge with huge room for future progression and training this could be the role for you.
Responsibilities
- Respond to incidents logged via Help Desk.
- Phone, Remote & On-Site Support.
- Perform routine system checks and backups and escalate if required.
- Installing, configuring and troubleshooting of IT related software and hardware.
- Highlight any issues on customer sites using the correct escalation procedures.
Requirements
- Excellent English – spoken and written.
- Minimum 1-2 years relevant experience in a 1st line Support Team.
- Full driving license.
- Industry standard accreditation desired.
Experience With
- Microsoft Operating Systems & Applications.
- Anti-Virus, Spyware, Malware experience.
- Networking – TCP/IP, DNS, Switches, Firewalls etc
- Office 365
About IT Monkey
Based in Naas, Co Kildare, we provide reliable, efficient IT Support tailored to suit your business. We are dedicated to quickly and effectively resolving your IT issues leaving you to concentrate on running your business.
Our specialists are fully qualified on both Mac and PC platforms and with over 20 years experience in technical, print, design and publishing sectors we have the expertise on hand to provide unparalleled IT Support.
Contact:
Liam Mac Namee / Managing Director
liam@itmonkey.ie